Training and support

Advance training session

Training and support

Go-Live Training FAQs - Fraser Canyon Hospital and Mission Memorial Hospital

Go-Live training will include a combination of independent e-learning modules, available through the LearningHub, and instructor-led classroom sessions. 

  • Is training mandatory? 

    Anyone who provides patient care at a site with MEDITECH┬« Expanse is required to take training.  Fluency Direct/Front-End Speech Recognition (FESR) training is not mandatory, but it will ensure a smoother transition at Go-Live.
  • When do I schedule my training? 
    • Staff are strongly encouraged to take training on non-scheduled workdays. If training is booked on a scheduled workday, managers are asked to do their best to accommodate this and to schedule backfill when necessary.
    • Staff must have manager approval to self-register for training on both scheduled workdays and scheduled days off that may incur overtime (i.e. FT, SH days).
  • How long will training take? 

    The time varies depending on your role and your scope of use of MEDITECH Expanse.
    • E-learning courses should take a maximum of three (3) hours to complete for all roles.
    • Classroom training will vary, taking a half day for some roles and up to two full days for other roles. 
  • When do I need to complete training? 
    All training must be complete before accessing MEDITECH® Expanse for patient care. The e-learning modules must be completed before you attend the classroom training.
  • Where do I go for in-person, classroom training?
    • If you are associated with Fraser Canyon Hospital, training will be offered at Fraser Canyon and at Chilliwack General Hospital.  
    • If you are associated with Mission Memorial Hospital, training will be offered at Mission Memorial and Abbotsford Regional Hospital.

    If you are from Fraser Canyon you cannot go to Mission Memorial or Abbotsford, and if you are from Mission Memorial you cannot go to Fraser Canyon or Chilliwack. 

  • How do I register? 

    Registration for training happens on the LearningHub.

    Visit the Register page to find information on how to set up your LearningHub account and find your training curriculum.

  • Will training time be compensated? 
    Yes. Physicians are compensated at Doctors of B.C. sessional rates for e-learns and classroom sessions based on the training hours required.

    Other roles will be compensated at the appropriate rate for their training time per their collective agreements.
  • Why is there so much training?
    We want to ensure you are given the opportunity to interact and engage in detailed walkthroughs of different orders, medication types, and in-depth clinical scenarios. This approach will help you feel prepared for Go-Live.
  • How will the Advance Program ensure that training is relevant to different roles and covers important workflows?
    We are working with Clinical Nurse Educators, provider representatives and clinical work stream representatives to design realistic clinical scenarios. These scenarios will contain important workflows that are regularly used in specific clinical areas. Lesser used or simpler workflows will be covered in e-learns.
  • Can I refer back to e-learns once they are completed in LearningHub?
    Yes. The e-Learns will remain in your curriculum and you can refer back to them as many times as you want.
  • What if I complete my training and I don't feel ready? 
    It is normal to feel stress and apprehension. You are not alone; help will be available. There will be in-person support on the units to coach anyone who needs it, help to remember workflow steps, and report issues if something is not working as intended. It typically takes one rotation to be comfortable working through repetitive workflows and several weeks to be fully comfortable with the system.

    When your training is complete, we encourage you to take advantage of our practice opportunities.